To create a new staff member for your hotel, you must do it from inside the application, specifically from “Manage Staff” in the top-right dropdown menu of your account (i.e. FAQ #1 above).
However, sometimes a staff member will get a bit “overzealous” and click the “Create an Account” button found on the login page. This will create a different type of account, not allowing them to access your property as intended.
At the core, this is a security mechanism. We wouldn’t want just anybody to be able to create an account and have access to your hotel’s portal.
If this happens, please email Support@HeyFetch.com with the user’s email address. We will be able to relocate it into your property. But option A (i.e. creating staff users from inside your account) is always preferred :)