Surveys and Guest Communications
Surveys, guest messaging, broadcasts, automations and message logs.
13 articles
- Message Guests From TicketsMessage a guest by SMS or email directly from a ticket in Fetch Ticket Management.
- Message TemplatesCreate reusable message templates in Fetch and insert them into a guest message in one click.
- Single Guest BroadcastsSend one text message to many guests at once from Ticket Management or the Messages tab, and edit or delete a broadcast.
- Automated Daily SMS TouchpointsCreate recurring broadcasts that text guests automatically every day at a set time, filtered by arrival or departure date.
- Block ListBlock a phone number in Fetch so its messages no longer reach your team, and manage the list of blocked numbers.
- Fine Tuning Your SurveysCustomise automated survey messages in Fetch: replies to high, low and missing ratings, quiet hours and future guests.
- Rating SettingsChoose which survey and review ratings are high priority in Fetch, so they create a ticket and notify your staff.
- Message HistoryTrack the SMS messages Fetch sent, from broadcasts and automated touchpoints to surveys, with recipients, status and filters.
- Broadcast HistoryReview past guest broadcasts in Fetch: how many guests each reached, the message type and its details.
- Itinerary Reservation Reminders & AlertsSet up reservation alerts and reminders for itineraries in Fetch, such as confirmation and cancellation messages. A paid add-on.
- Reservation Status AutomationAutomate guest messages by reservation status in Fetch, with a delay and filters: digital keys at check-in, a survey after checkout.
- Staff BroadcastsSend one-time or recurring messages to individual staff or whole departments with Fetch Staff Broadcasts.
- WhatsappHow WhatsApp messaging works in Fetch: template registration and the three levels of setup, from manual to automated messages.