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Frequently Asked Questions

Written by Maša Ivković·Last updated 11/11/2026
FAQ

Quick answers to the questions hotels ask most often. Pick a question to read its answer.

  • How to add new users to Fetch
  • How do quiet hours work?
  • How long of a delay should I set before texting my arrivals?
  • Common message templates
  • What does it mean if I get a chat ticket that looks like a rating?
  • What if I don’t want to send every message in the “on-site pulse check”?
  • How do I choose who has access to settings?
  • One of my staff created an account but aren’t able to log-in. What’s happening here?
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Related articles

  • Help center articleHow to add new users to Fetch
  • Help center articleHow do quiet hours work?
  • Help center articleHow long of a delay should I set before texting my arrivals?
  • Help center articleCommon message templates