This simply means that a guest has tried to provide a rating outside of the allotted window (i.e. “Rating capture length” timing).
We notice that sometimes guests will receive the "No Rating Text" message and immediately provide a rating afterwards, which is a missed opportunity to have that rating built into the rest of your analytics.
Our algorithm will recognize this scenario. If this happens, you will notice a prompt in the ticket overview to create a rating for that message. If you click that button, you'll then see that rating appear in your analytics dashboard!