Ticket Management
Creating, scheduling, tagging and tracking tickets.
8 articles
- Creating & Scheduling TicketsCreate a ticket for any guest request in Fetch and schedule tickets for later.
- Ticket ManagementHow Fetch Ticket Management works: the ticket list, ticket details and history, staff collaboration and automated ticket exports.
- Ticket TemplatesCreate ticket templates in Fetch to auto-fill the notes of common tickets in one click.
- NotesLeave private notes and images on a ticket for your team in Fetch. Guests never see them.
- Tickets TaggingTag a department or staff member on a ticket in Fetch, or tag several tickets at once, so the right people are alerted.
- Recurring Tickets with ChecklistsSchedule tickets that recur automatically in Fetch, add checklists, attach files and tag categories.
- Pause a Recurring TicketPause a recurring ticket in Fetch indefinitely or until a date, and understand the next create date and resume date.
- SMS Status TrackingSee whether each SMS sent from a ticket in Fetch is sent, pending or failed.