There are certain messages that you may find yourself sending very often. To make that faster and easier, you can create as many templates as you’d like. While the sky is the limit here, below are some common examples of when and why we see hotels use message templates.
- More information on hotel amenities.
Ex. Pool Hours: “The pool is open from 7AM to 9PM every day. Please make sure to walk carefully when the ground is wet. Have fun!”
- Hotel information (locations and instructions).
Ex. Ice Machine: “The ice machine is located on the 2nd floor at the north-east corner. Simply get out of the elevator, turn right, and it is the first door on your left. Don’t forget your ice bucket!”
- Common questions.
Ex. Room Service: “We have a full menu available for room service 24/7. For a menu, please click here: [link]. Dial 0 on your room phone to place an order any time.”
- Responding to guest feedback and requests.
Ex. Positive Survey Rating: “Thank you very much for your rating! We’re thrilled that you enjoyed your stay with us. We hope to welcome you back sometime very soon.”
You can also use {{fields}} to automatically personalize these messages with the guest’s name and other key information.