💡 Purpose
Fetch has various types of users and staff accounts whose settings can be customised to suit the operations of your property. This page is where you can create and manage all your staff accounts.
📍 Navigation
To access staff management, navigate to the Account Details page from the dashboard. Click on the 'Staff Management' tab at the top.
Adding Staff
Click the large “Add new Staff Member” button and enter their name.
Setting up a staff account:
- Staff Name - Enter their staff name or, if it’s a department account, enter an easily recognisable name
- Color - select a colour for their staff tag so it’s easy to identify one staff from another on tickets
- Departments - select the departments which this staff should receive notifications for.
- Permission - select what type of user this staff is (details of permission levels found in this article). Users with Full, Internal or Restricted roles will need to enter a login email or username, and a password.
- Receive Email Notifications - if this staff would like to receive email notifications, enter the email that this staff will receive notifications at
- SMS Phone Number - if this staff would also like to receive SMS notifications, enter their mobile number
Note: Each staff account can only have 1 notification email and 1 notification mobile number attached to their account.