There is a ton of customization available in the on-site pulse check so your hotel can fine-tune it exactly to your liking.
- End the sequence anywhere you'd like.
- You can now remove any messages/stages you'd like, and end the sequence anywhere you want to.
- Ex. Maybe you don't want to say anything if a guest doesn't give a rating? Great: leave the "No Rating Text" field blank.
- Ex. Maybe you only want to ask for a comment from guests who give low ratings? Great: leave the text fields for the "Landing Page Comments" for those ratings blank.
- Ex. Maybe you don't want to say anything after a guest leaves their comment? Great: leave the "Closing Thank You Message Text" field blank.
- All you have to do is leave that message template totally blank in your Customization Dashboard. As soon as we hit a blank, we end the sequence and shift into full "chat concierge" mode.
- You can now remove any messages/stages you'd like, and end the sequence anywhere you want to.
- Adjust how long you wait for a rating.
- After you ask guests for their rating, we provide a certain window for them to provide a response before we send the "No Rating Text" and shift into "chat concierge mode".
- You can customize that waiting window with the field called "Rating capture length".
- If you adjust this, you may want to adjust your Quiet Hours as well, because it may change the latest possible time they would receive an automated message.
- After you ask guests for their rating, we provide a certain window for them to provide a response before we send the "No Rating Text" and shift into "chat concierge mode".
- Adjust how long you wait for a comment.
- Once guests provide a rating and we prompt them for additional feedback, we provide a window for them to provide a response before we send the "No Comment Text" and shift into "chat concierge mode".
- You can customize that waiting window with the field called "Comment capture length".