Notifications
Who gets notified, how and when.
3 articles
- Notification SettingsChoose which Fetch notifications each staff member receives and how they are sent.
- Reminder NotificationsSet up reminders for tickets that stay unsolved, sent to escalated alert recipients, with a second tier for older cases.
- Set Up Time Notifications for StaffLimit a staff member's Fetch notifications to set days and hours, so alerts only arrive while they are on shift.