💡 Purpose
Guests will often have multiple touchpoints with your hotel throughout their stay. When these span across multiple tickets, it can sometimes be a bit tricky to get a complete picture of that guest's history, especially between multiple staff, shifts, days, and weeks. So we have made it very easy to get a complete view of a guest's activity.
📍 Navigation
In the menu, simply go to Ticket Management. Click any ticket and then you will see the More button in the right corner of the ticket overview.
How it works:
- Whenever a new ticket is created, we will check if there are any other recent tickets for
that reservation number.
→ If so, you will now see this icon in the right corner of the Ticket Overview header. - Once clicked, it will show a summary of all that guest's tickets.
→ The source, time/date, and overall notes/comment on the ticket. - You can click the ticket to expand and see the full details of what happened with that ticket.
→ The full overview, time/dates it was opened/closed, and the complete resolution history.
