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Note: Itineraries is a paid additional module. If you are interested in learning more, please reach out to support@heyfetch.com.
Reservation Alerts
Reservation Alerts are messages that are triggered by changes in the reservation status.
💡 Purpose
Send reservation alerts such as confirmation messages or cancellation messages to keep your guests updated about the booking status of their itinerary activities in real time.
Examples:
📌 Confirmed Reservation (Spa)
"Your spa appointment is confirmed! We look forward to welcoming you at [Time]. If you have any special requests, let us know!"
📌 Completed Reservation (Tour)
"We hope you enjoyed your tour! We’d love to hear about your experience—feel free to leave a review or share your favorite moments with us!"
📌 Pending Reservation
"Your reservation is currently pending. We’ll notify you once it’s confirmed. If you have any questions, please contact us!"
How to Create a Reservation Alert
- In your itineraries module, go to Settings.
- Click the "Reservation Alerts" tab and select Create Reminder.
- Select the Activity Type you want to create an alert for.
- Choose whether you want to send the message via Email or SMS.
- Add a reservation status filter: choose the reservation status that this reminder is sent for. In most cases, this should be for confirmed reservations only.
- Write Your Message
- Enter the content of your message.
- If sending via email, make sure to include an email subject as well.
- Utilize the following itinerary-specific fields to customise your message and provide more information about the activity for your guests (remember to add them in your message within double curly brackets, {{itineraryLocation}} for example):
- itineraryDescription
- itineraryType
- itineraryStartDate
- itineraryEndDate
- itineraryStatus
- itineraryParticipantName
- itineraryNumberOfParticipants
- itineraryLocation
Reservation Reminders
Reservation Reminders send a message at a set time before the reservation, reminding guests of their upcoming activity. You can customize the timing to ensure they receive the reminder at the perfect moment.
💡 Purpose
Whether it’s a spa appointment, dining reservation, tour, or any scheduled service, automate reminders to ensure guests never miss a booking and staff never forget to send a reminder.
How to Create a Reservation Alert
- In your itineraries module, go to Settings and click the Reservation Reminders tab. Then, select Create Reminder.
- Choose the Activity Type you want to create a reminder for.
- Set the Reminder Timing – Select how many minutes before the reservation the message should be sent.
- Write Your Message
- Enter the message content.
- If sending via email, make sure to include an email subject as well.
- Utilize the following itinerary-specific fields to customise your message and provide more information about the activity for your guests (remember to add them in your message within double curly brackets, {{itineraryLocation}} for example):
- itineraryDescription
- itineraryType
- itineraryStartDate
- itineraryEndDate
- itineraryStatus
- itineraryParticipantName
- itineraryNumberOfParticipants
- itineraryLocation