💡 Purpose
You can send a text message to multiple people at once instead of having to create a
ticket for every single one of them! And all responses will come right back into the ticket management dashboard.
📒 Note: There are TWO WAYS this can be done: from the Ticket Management and from the MESSAGES tab.
Through the Ticket Management
📌 Navigation
To access your broadcast, go to your Ticket Management Dashboard > More button at the top of your ticket list > New broadcast Message
Building a recipient list
Step one is building the list of who will receive the broadcast. There are three ways to do
this (which you can combine):
- Add by name: Start typing a guest’s name and they will appear in the list. Select
and click “ADD”. - Add by phone number: type any phone number in and click “ADD”.
- Upload a list: you can upload a file and we will automatically grab all the phone #s
from it.- Must be a CSV or Excel file with no headers and only 1 column of just phone
numbers.
- Must be a CSV or Excel file with no headers and only 1 column of just phone
Message
Step two is to specify your message by typing it in the message box (up to 320 characters). When ready, click “Send” and that message will be delivered to all the above recipients.
Broadcast History
You can view your broadcast history in the right tab.
Through the Messages section
📌 Navigation
To access your One Time SMS Broadcast, go to your Messages Dashboard > Click the Broadcast tab > Click One Time Broadcasts > New broadcast Message
Creating a broadcast message
Click the NEW BROADCAST MESSAGE button.
From here you can name the message, set the time when this message will be sent, and write the contents of your message.
Below this, you can choose how to select your recipients.
- Click the 'Filter by Arrival/Departure Date' button.
- Select whether the message should be sent to guests arriving or departing.
- Additionally, you can specify a date so that only guests arriving or departing on that date will receive the message.
- You can add additional filters below if there are specific guests to whom this message should be sent.
If you wish to send your message exclusively to 'In-House' guests, click the 'Send to In-House' tab.
Here, you can add additional filters to specify particular 'In-House' guests who should receive the message.
⚠️ Note: If you know Single Broadcasts also send to any additional guests that are on the reservation, if your PMS supports additional guests
How to edit your Broadcast message
To edit your broadcast message, click the edit button located on the right side of your broadcast message.
From here you can edit what time the message will be sent, what date it will be sent, the filters, and the content of your message!
📒 Note: Be sure to always click “Save” after your changes to ensure they’re saved.
How to delete your Broadcast message
To delete your broadcast message, click the delete button directly beside the edit button.
