💡 Purpose
You can automate messages based on a guest’s reservation status and the duration of any delays when their status changes. This feature allows you to send important information at the right time, such as:
- Digital Keys – Send after a guest checks in.
- Post-Stay Survey – Send a survey link via text message an hour after checkout.
- Wi-Fi Password & Other Essentials – Automatically share important details upon checking in.
📍 Navigation
Messages > Automations > Reservation Status
How It Works
Whenever a guest's reservation status changes (e.g., Booking, Checked-in, Checked-out, Cancelled), an automated message can be sent based on the timing you set. This helps you deliver the right information at the right moment without manual follow-ups.
Examples:
- Survey Link – Send a feedback survey two hours after checkout.
- Digital Keys – Deliver digital keys 30 minutes after check-in.
- Cancellation Confirmation – Notify guests when their reservation is canceled.
- Wi-Fi & Hotel Info – Send Wi-Fi credentials and other arrival details upon check-in.
- Early Check-in Offer – If a guest books in advance, send an early check-in upgrade option.
This ensures guests stay informed and enhances their overall experience effortlessly.
How to Create an Automation
- Click "New Automation"
- Give your automation a name
- Customize Your Message – Enter a name for the automation and compose the message content. Utilize fields to customize your messages; the list of fields can be found in the blue infotip.
Reservation Status
Select the reservation status that will trigger the automated message (e.g., Booking, Checked-in, Checked-out, Cancelled, Unknown).
Delay Time
Set how long to wait before sending the message.
⚠️ Note: If you leave it blank, the message will be sent immediately.
Additional Filter
You can apply filters to send these messages only to specific guests based on criteria like rate type, guest type, or building code.
⚠️ Note: Reservation Status automations are also sent to any additional guests that are on the reservation, if your PMS supports additional guests.