💡 Goal
The goal with redesigning our staff management was to allow an easier view of all staff accounts, as well as notification emails and mobile numbers that are in the system. This will bring greater control and more organisation for our admins.
Highlights
Staff Management
- Each staff account can only have 1 notification email and 1 notification mobile number attached
- As before, a staff member can have a different login email and notification email
- Every notification email or mobile number on the platform has to be attached to a staff account. This includes:
- All emails and numbers listed to receive notifications for ratings and comments
- All emails and numbers listed to receive notifications for tickets
- All emails and numbers listed to receive escalation notifications
- The ‘Manage Staff’ page and the ‘Staff Management’ page have been combined into the same page
- Find and manage every staff account, or notification email/mobile number here
Staff Notifications
When selecting who should receive notifications, you will select a staff member instead of entering individual mobile numbers and emails.
FAQ
- What happens if I had 2 or more notification emails or 2 or more notification mobile numbers on the platform?
- For emails, we first prioritised your login email
- Any additional numbers are added as additional users in your staff list (in your staff management page)
- What happens if there are emails or mobile numbers that were not matched to any staff account?
- We created a new ‘no-login’ staff account for them, with the email or the mobile number as the name.
Staff-Level Notification Changes: A Quick Guide
In our continuous effort to enhance your experience, we've redesigned our staff management to offer easier visibility and control over all staff accounts, as well as notification emails and mobile numbers in the system. This update aims to bring greater organization and control to our admins.
Staff Management
- Single Notification Email and Mobile Number:
- Each staff account is now associated with only one notification email and one notification mobile number.
- As always, staff members can still have a different login email and notification email.
- Comprehensive Staff List:
- Every notification email or mobile number on the platform must now be attached to a staff account.
- This includes emails and mobile numbers listed to receive notifications for ratings, comments, tickets, and escalations (in your Account Details page).
- Unified Staff Management Page:
- We've combined the 'Manage Staff' page and the 'Staff Management' page into a single, user-friendly interface - you can access the page from either the top right user drop down, or from your account details.
- Easily find and manage all staff accounts, along with their associated notification email and mobile number, in one centralized location.
Staff Notifications
- Staff-Based Notification Selection:
- When configuring notifications, you will now select a staff member instead of entering individual mobile numbers and emails.
- This streamlines the process and ensures a more organized notification setup.
❓FAQ❓
What happens if I had 2 or more notification emails or 2 or more notification mobile numbers on the platform?
- For emails, your login email takes priority, and any additional emails have been removed.
What happens if there are emails or mobile numbers that were not matched to any staff account?
- We've created a new 'no-login' staff account for them, using the email or mobile number as the name.
⚠️ Do take a look at the bottom of your staff management page to see if you have no-login staff that have an email or mobile number as the staff name. If you do not, you are good to go! If you do, we would encourage you to take a moment to go through these accounts to either label the name of these emails/mobile numbers, or delete them if they are not relevant anymore.
For any further questions or concerns, please don't hesitate to reach out to our support team at support@heyfetch.com