If you are looking for information about the ‘Notification Settings’ card, which has been merged with the ‘Customization Centre’, please view here
💡 Purpose
There are various notifications that you can set up for users on Fetch – this page allows you to select which notifications you would like to send to which staff, as well as which method they should be sent through.
📍 Navigation
From the dashboard, click the Account Details card; this is the first page available, titled ‘Account Info’.
⚠️ Access
Only users with ‘Full’ or ‘Owner’ roles can access this page.
Notification Settings
This is where you can configure which staff will receive automatic alerts for different notification types.
For each notification type, you can configure:
- Which staff you want to receive alerts
- Search and select staff members in the search bar above
- Remove a selected staff member with the trash icon on the right
- Through which medium (SMS or email)
- Select whether they should be receiving SMS or Email notifications for that notification type (staff who don’t have an email or mobile number will have that checkbox disabled)
- For which events (if your property has multiple events)
- Select which events they should be receiving that notification type for
- Rating & Comment Alert Recipients
We automatically alert your staff in real time when you receive a new rating or comment from your on-site survey (as well as your post-stay survey and online reviews where relevant). - In-bound Message Alert Recipients
We can also configure which staff you want to receive messages when there are in-bound SMS or Emails which are not a survey rating or comment.
- Created Ticket Alert Recipients
Decide which staff you want to receive a notification every time a ticket is manually created (aka not triggered by a guest message). This includes recurring and scheduled messages.
- Escalated and Tier 2 Escalated Alert Recipients
We can alert a set of contacts for escalated alerts, which are reminders when a ticket has been open for a certain period of time. You can also have a tier 2 escalation for an alert to be sent to another group of recipients when the ticket has been left open for a period of time after that. You can configure the escalated alerts timing in your reminder settings on your ticket management page.
