💡 Purpose
Fetch has a few permission levels for staff accounts that provide different access levels, so that you can set up the right accounts for your organisation structure and use case.
📍 Navigation
To access staff management, navigate to the Account Details page from the menu. Click on the 'Staff Management' tab at the top. Then, on the far right side, click on the three dots under 'Permissions' to update your staff members' permission levels.
Fetch has 4 permission levels that you can control as an admin, and 1 permission level that is fixed and not editable:
- Owner
- This is the main admin account - users cannot edit who the owner is after setup of the property
- This owner role cannot be reassigned; however, any access that the owner has can be accessed by a staff with a ‘Full’ permission level as well
- Restricted:
- Has access to all features
- Does not have access to admin settings (Account Details, Customisation Centre, Notification Settings, Block List, Reminder Settings)
- Internal:
- Has access to all features except any guest communication functionalities (Unable to send SMS, Emails, broadcasts to guests)
- Does not have access to admin settings (Account Details, Customisation Centre, Notification Settings, Block List, Reminder Settings)
- Full
- Has access to all features
- Has access to the same features as the Owner
- No logins:
- These are tag-only accounts where tagging this staff (or a department they are in) will send them a mobile or email notification, but they will be unable to log into the Fetch dashboard