💡 Purpose
If you need to temporarily stop a recurring ticket without deleting it, you can use the Pause feature. This allows you to halt the ticket either indefinitely or until a specific date, giving you more flexibility and control over your scheduled tasks.
📍 Navigation
- Go to Ticket Management.
- Click the MORE button next to Ticket Management.
- Select Scheduled Tickets.
- Navigate to the Recurring Tickets tab.
In this section, you’ll see a list of all your recurring tickets. Look for the new button labeled “Running”, which indicates that the ticket is currently active.
Pause Options
When you click the “Running” button, you’ll have two choices:
- Pause Indefinitely – Stops the recurring ticket until you manually reactivate it.
- Pause Until – Allows you to select a specific date when the ticket will automatically resume.
What does “Next Create Date” mean?
When you create a recurring ticket—whether daily, weekly, or monthly—you’ll see the date and time when the next ticket will be generated based on the schedule you set. For example, if you schedule a ticket for every Friday at 8 AM, the system will display this date just below the recurring ticket.
What does “Resume date” mean?
When selecting "Pause until", the system will show "Resume at (date and time)" just below the paused ticket. Once the chosen schedule arrives, the recurring ticket will automatically reactivate and tickets will be generated again when your scheduled date and time come. But if you did not set a schedule for when this recurring ticket will be reactivated, it will show “Not set”
Why Use This Feature?
Pausing a recurring ticket instead of deleting it ensures you don’t lose important settings or details. Whether you need to temporarily halt a task or schedule it to resume on a set date, this feature offers greater control and convenience.