💡 Purpose
This is a place to leave comments about the ticket for other staff to see. It’s a great way to keep everybody in the loop.
📍 Navigation
In the menu, simply go to Ticket Management and click on any ticket. You can find it in the bottom part of the ticket overview.
• No guests will ever see the comments left in this section. It is private for your team.
Uploading Images
You can upload and save an image to any case in the notes tab. Simply click the paperclip icon, select your image, and save.
- From desktop, you can upload from anywhere. From mobile, it will pull directly from your camera roll.
Step 2: Select images and click on “submit comment”
Step 3: See that the image is in the ticket notes