💡 Purpose
We are taking all of the ratings and comments and giving you a real-time pulse check on them. See an overview of all the results Fetch has collected for your property. We display your rating distribution, how many responses we have collected, and a graph to visualize the rating over time.
📍 Navigation
In the menu, simply go to Analytics Dashboard.
Performance Analysis
This section helps track how your hotel is performing over time in terms of average rating.
- The middle graph helps visualize your averages month-to-month. The blue line is
the average rating for that month, and the purple line is your overall average. - The right table helps break scores down on a weekly basis, with arrows to indicate
if it is better or worse than the previous week, and the effect that had on your
overall average. - You can also download all of your results as a CSV in a single click with the “Download
.CSV File” button in the bottom left corner of this section.
Satisfaction Analysis
This section helps track how your hotel is performing, in terms of Net Promoter Score
groupings, over time.
- The left side boxes display raw numbers of promoters, passives, and detractors.
- The middle graph displays the distribution of NPS groupings on a monthly basis.
- The right table breaks NPS distribution down on a weekly basis.
Recent Respondents
See your most recent respondents, in chronological order, in one easy place.
- All of their information (name, email address, rating, date, and comments) is in
their profile card. - You can sort by satisfaction to help your analysis.
Filtering
Using the top left bar, you can filter results to only include the last X days.
👉 For example: if you only wanted to see the last 30 days of ratings, you would click the starting date and the end date. The entire dashboard will update to reflect only those
ratings.
Room Analysis
Clicking the room analysis button, you can switch to a view that correlates feedback and created
tickets to the specific room they came from.
- Organize/sort by clicking the headers and select any room you want to inspect.
- All comments for the selected room will appear.
- Clicking the bar from the top, you can filter results to only include the last X days.
- You can also search by room number.
👉 You can also filter by the source the ticket came from, whether it was from a call, in-person, SMS, survey, or email!
