Login
How To Get to the App
Simply go to your web browser of choice and search: app.heyfetch.com
It is optimized for desktop, mobile, and tablet, so you can use the device of your
choice.
Logging In
Enter the username and password that have been set for the specific property you are
trying to access, then simply click “Login”.
There is a box dedicated to each field, labelled as such.
Resetting Your Password
If you forgot your password, no need to worry. Enter your email, then proceed to click
“Forgot Password?”. This will email you a link to reset it and continue with the login
process.
The Home Page
Action.
These are the two main areas used to take action, track and work through opportunities,
and communicate with both the guests and your internal team. These include:
- Ticket Management
- Team Chat
Analytics & Satisfaction Management
These are the two main areas where you can view and learn from guest satisfaction and
comment analysis. These include:
- Analytics Dashboard
- Sentiment Analysis
To access any area, simply click on the icon.
Account Details, Customization Center, Notification Settings
These are the three areas most commonly used to customize and refine the account’s
settings. They are each covered in depth on the following pages, outlining their purposes
and functionality.
Note: They are only accessible from your admin account. Staff accounts do not have access.
Stages of the Guest Journey (Tabs of the Home Page)
Navigating Tabs.
If you are using multiple stages of the guest journey, you will notice a tab for each along
the left side of your home page.
To navigate between them, simply click the tab you’d like to visit.
Note: The purple tab is the one that you are currently viewing.
Updating Results.
All of the icons on the home page will reflect the data for that specific event, including ticket management, analytics, and sentiment analysis.