💡 Purpose
Here, you can view ratings, ticket overviews, and specific details related to the reviewer's feedback. Responding promptly and tactfully to these reviews is crucial for maintaining a positive online reputation.
📍 Navigation
To access Online Review Tickets, go to your Online Reviews Dashboard, located on the leftmost bottom part, then select “Ticket Management”.
When an online review is received, a ticket is created based on the notification setting we selected.
From here, you can see the rating on the left side of the reviewer's name.
If you click a ticket, a ticket overview will appear on the right side.
Along with this, you can see how long ago the ticket was created, what website it was posted to, and the review!
Furthermore, if you click the expand button just on the right side of the website, you can also see specific details related to the reviewer's feedback, including any complaints or compliments they had about their experience.
You can also tag specific departments and staff if you wish to do so.
📒 Note: You cannot reply to a review through the app. But we made it easier for you to locate the review if you want to respond to it!
At the bottom of the ticket overview, you'll find a "Respond" button. Clicking it reveals a link that directs you to the website where the review was posted, along with the review itself, making it more convenient and easier for you than having to search the website manually!
